The Human-First Customer Support Platform
Empower your support team with tools designed for meaningful interactions and instant insights. Leave impersonal AI chatbots behind and enhance the way you connect with your customers. Make support human again with DeskWarden.
Trusted by the world’s most innovative teams
Urgent Conversations & Unhappy Customers
Conversations that Matter
DeskWarden automatically surfaces urgent conversations and identifies unhappy customers, so your team can prioritize what’s important. Stay on top of critical issues and ensure your customers feel heard and valued.
Instant Customer Voice Analysis
Understand Your Customers Instantly
Our powerful voice analysis tool provides immediate insights into what your customers are struggling with, without the chaos of unorganized tags. Just start responding and let DeskWarden reveal the key issues at a glance.
Up-to-Date Suggested Responses
Goodbye Outdated Snippets
Always have the right words at your fingertips. DeskWarden suggests up-to-date responses and next steps based on the latest similar conversations, ensuring your team communicates effectively and consistently.
Insight into Rep Communications
See How Your Team is Communicating
Gain deep insights into how your representatives interact with customers. DeskWarden tracks communication patterns, providing you with metrics and analytics that help improve your support strategy.
Comprehensive Conversation Summaries
Stay Informed on Every Case
DeskWarden summarizes the main issues, highlights key actions taken, and shows customer sentiment, all in one view. Keep your team informed and aligned, making it easier to resolve cases efficiently.
Oh and did we mention...
Everything else you need to run a top-notch support team.
Rest assured you'll have the tools you need to ensure smooth, efficient, and effective customer service operations. From managing multiple desks to seamless internal communication, we’ve got you covered.
- Multiple Desks
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Got different teams for support and marketing? We’ve got you covered with separate desks.
- Mentions
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Need a teammate’s help? Use @mentions to bring them into the conversation instantly.
- Sharable message links
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Share links directly to specific messages for quick, easy reference.
- Assignees & Watchers
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Assign conversations. Not the lead? No problem, as a watcher get notified when there’s activity.
- Snooze Conversations
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Need to pause a conversation? Snooze it and come back later.
- Internal Commenting
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Discuss privately with your team right within the conversation.